Estimated: Feb 2020
Hi all, this feature is now LIVE! Head over to this page to create a new form, optimised for Google/Facebook review submissions: https://app.endorsal.io/forms
Dean, thank you for adding this functionality. I have some feedback. When someone chooses a lower star ranking it does give the feedback form, but it still offers the option to review us on Google/Facebook at the bottom. Will you provide a way for us to just offer the feedback form for X stars or less and remove the Review us buttons below the form?
Unfortunately, the buttons will have to stay on the feedback form — Google are cracking down on so-called "review gating" and Endorsal needs to stay on the right side of things.
Take a look at this video I made for more of an explanation: youtu.be/E3SickAgUsw?t=212
I hope that helps, let me know if you have any other questions.
Status changed to: Live
A very large competitor, Grade.US (their main functionality is this feature) is raising their prices in March by 200%
You should make this live and market to their angry customers
Status changed to: In progress
Just need steps to filter correctly:
1- take to page asking for rating 1 to 5 stars
2- those giving 4 & / or 5 stars as we choose get asked to put review in platform they choose eg Google, Facebook, Yelp or yellow etc...
If less than 4 star rating send to feedback form asking for what went wrong so biz can address issue and avoid negative reviews online
3- Endorsal pulls in 5 star reviews for biz from various directories with count of all 5 star reviews found on sites like google, Facebook etc linked to the biz. Ability to display on website and choose order ie newest reviews and which reviews are displayed in case spammy 5 star review found.
Is this actively being worked on? I would love to see this feature!
Absolute necessity. We've tested various review systems and the highest results always come when the review is linked directly to Google or Facebook. When you try to encourage a review though another type of link the response rates are far lower even when you have a great relationship with your customers. It is a must that the social platform review comes first and the link takes the reviewer directly to the social platform. Otherwise it kills conversions.
agreed the funnel for reviews should be configurable to get the best results. In some situations customers might not want to announce to the world on social media but then if they can still leave a website review - possibly a two step form collect their details and review, click and they can choose where to publish too by using a multicheck box
This could be nice. Some competitors have the ability to set a review funnel which is great to address reviews where owner wants
We should be able to set the rules for which reviews to be submitted to social platforms
Status changed to: Planned